Komae : FAQ’s

If you’re looking to know the nitty gritty of how the Komae app works, then you’ve come to the right place.

Why use Komae?

In Greek, Komae means Village. For you, Komae means free time. You hand pick your group of trusted friends to join your Village and swap free sits. Rather than texting around or feeling guilty about asking for a favor, Komae let’s you ask all your friends at once. They make offers and you pick the one that’s most convenient for you. No cash needed, the app banks Komae Points to keep track of it all.

What does Komae cost me?

Komae is free! Make an account and get started with free babysitting right away because we give you 20 points to cover your first few sits. You can upgrade to the new and improved Komae Premium for just $10/month or $100 annually. See the awesome Komae Premium features here.

What does Komae save me?

The national average for an hour of babysitting is $15/hr. The average Komae sit is 3.5 hours. That’s $52.50 for just one sit if you don’t have Komae! Imagine how much you can save in a year…

How do I invite my friends to join Komae?

Use the Share button to search your phone contacts or share via other social media sites (Facebook, Slack, Text, Messenger, etc.) Komae will send your friend a personal message including your referral code so you get credit for them joining!

How do I find my friends that are already in Komae?

Tap the “Connections” circle icon on the bottom menu. Use the search bar to find friends by name. If they’ve already made an account, they will pop up to add to your Village.

How do I make a sitting request?

Click on the + circle on the bottom menu. Tap Post Need. Enter the children, date, time, location, and any special notes about where you’re going or tips about your kids. Tap Submit and your entire Village will be notified.

How do I select a sitter?

You will receive a notification when your sit gets offers. Tap on Swaps and view the Mine tab. Open your sit and all offers will be listed at the bottom. Tap Accept Offer on the one that is most convenient for you. This will notify your friend that was selected and the sit is put on both yours and the sitter’s calendar.

How does the point system work?

Points are automatically calculated by the app as you put in the details. 1 Komae Point = 1 hour.

Bonuses: There is a 1 Komae Point bonus if there is more than 1 child and 1 Komae Point bonus if the sit happens on the weekend (5pm Friday – Sunday).

If you ask for the sitter to come to your home, it is 1.5 Komae Points/hour. This is a perk to thank the sitter for leaving their home in order to help you out.

Do I start with points or do I need to help a friend first?

Yes, everyone starts with 20 points so you can post a request right away!

Do I pay more if the request is on the weekend?

Yes, 1 Komae Point bonus is added for weekend requests. 5pm Friday – Sunday. This is not one point per hour, just a bonus point.

Do I pay more if I have more than one child?

Yes, 1 Komae Point bonus is added if there is more than one child. This is not one point per hour, just a bonus point.

Do I pay more if I request the sitter to come to my house rather than drop my kids off?

Yes, if you ask for the sitter to come to your home, it is 1.5 Komae Points/hour. This is a perk to thank the sitter for leaving their home in order to help you out.

Can I adjust the details of my sit after I post it?

Yes- simply tap the three dots on the right of your sit. Tap Edit.

What if I’ve made an offer on a sit and the requester changes the details?

You will receive a text saying the details have changed and your offer will be removed. If you are still available, be sure to make another offer and your friend will need to accept the new offer.

What if no one makes an offer on my sit?

You can send a reminder! Tap the three dots on right of your sit and tap Send Reminder. Komae will text a friendly reminder to your Village. If the time passes and no one has offered, the sit is canceled and no points are charged to your bank.

What are the maximum and minimum points I can have in my account?

The minimum is zero points. The maximum is 40 points. This is to encourage reciprocity. If you are low on points, offer to help or post an availability. If you are high on points, post a request!

How do I know how many points I have?

Your point total is the number listed on the top right of your screen. And you can see your point gauge around your picture on your profile tab.

Who should I allow in my Village?

We recommend you invite friends you know and trust to join your Village. We also love seeing new friendships made! If you meet someone new and want to share free sitting, we suggest you meetup for a play date to get to know each other first. You can suggest a playdate by tapping on anyone’s profile picture.

Where do I see sits I have posted?

Tap Swaps and go to the “Mine” tab. All of your future sits are listed there.

How do I offer to fulfill someone else’s sitting request?

Tap Swaps and go to “Theirs” tab. You can make a comment. Tap I’m Available and Make Offer to confirm, your friend will be notified about your offer and can choose to accept it.

Where do I see sits I have scheduled?

Tap Calendar. All scheduled sits, both sits you’ve requested and sits you’ve offered, are listed by date.

What if I receive more than one offer for my request?

You’re in luck! Your friends are so generous. You get to pick the offer that is most convenient to you. Your friends don’t know who all has offered. The person you pick will get a message that they were selected and anyone you don’t pick will receive a message that they were not selected this time.

How do points get transferred after the sit has taken place?

The app makes this super easy for you! 24 hours after the end of the sit the points automatically transfer. In that 24 hour window the requester can adjust the amount of points if necessary. Did the sit run long? Add points. Pick up early? Reduce points.

What if someone has offered to take my request but I’m not really interested in leaving my kids with them?

That’s OK! Komae is designed to be guilt-free. You can either choose a different offer or don’t choose anyone at all. You are the only one who sees who has made offers.

How will I be notified if there are babysitting requests to be filled?

If you have your phone number in your account you will receive a text message notification.

What’s the best way to kickoff Komae with my friends?

Host a Komae Mommy Meetup! Invite all the parents you know. Think of parents from your kids’ school, neighborhood, church, work, that mom you always chat with at the playground while your kids play. Invite them over for a coffee date or wine night. Click here for everything you need to host a great party.

How can I grow my village?

Komae Premium was designed to help people connect. Upgrade to premium to see nearby Komae families and suggest a playdate to get to know them. Join local Komae Groups and search the members for people with similar age kids. Or start a group of your own!

How do I start a Komae Group?

If you are the leader of a local parent organization, start a Komae group! Tap the “Connections” circle icon on the bottom menu. Tap +Create Group on the top right. Give it a fun title and description so parents can find you. Street address is optional but be sure to include the city, state. You can make the group open or closed depending if you want to filter who is allowed to join. Once you create a group you are the admin and can make changes.

How do I join a Komae Group?

Tap the “Connections” circle icon on the bottom menu. Type the name of the group you are looking for into the search bar. Tap on your group to open it and tap Join Group. If the group is open, you will be added right away. If it is a closed group, the request to join will be sent to the admin for approval.

What is the difference between a Komae Group and my Village?

Komae Groups are local organizations, clubs, schools, neighborhoods, and more. Join a Group so you can see the members and invite people you trust into your Village.

Your Village is your trusted friends. Your inner circle. Your people. Only those you personally invite into your Village can see your profile and your posts. Want to get to know someone new? Use Komae to suggest a playdate, meetup at a park, and get to know each other then invite them into your Village.

What’s on my calendar?

The new calendar feature has all your scheduled swaps and events.

What happens if I don’t have enough points to pay for my sit?

If you do not have enough points you will not be able to accept an offer on your sit. We suggest posting your availability so your friends can make a request and you can earn points.

What if I hit the maximum of 40 points?

Friend, it is time for some free time for YOU! Post a sit and spend your points. It is important to give your friends opportunities to earn points. And important for you to take a break! You can offer to sit for a friend even when you are close to the 40 point maximum. Your friend will only be charged the number of points you have remaining in your bank to receive before hitting 40.

How do I report issues with a babysitting exchange experience?

Email us at info@mykomae.com

How can I earn points if my bank is low?

Post your availability! Post a specific date and time that you are available so your friends can post sit requests for you to fulfill. Or post a flexible availability with general times your are free, such as “I’m home on Tuesdays from 9am-2pm and can watch kids!”

Who sees my personal info?

Your first name & last initial, profile picture, bio, city, and age/gender of your kids are the only things that are public. All other information about you, your home, and your kids’ names/details are private to people you mutually agree to have in your Village.

Why do you ask for my child’s birthday?

We ask for the child’s birth month and year because we want to make sure the sitter knows how to care for the age of each child. Sometimes we know one child well but not the siblings. The more information you provide about your child, the better your friends can care for them.

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